Remote support
Computer trouble? We fix it in minutes – remotely.
No waiting for a technician and no carrying your computer anywhere. We connect via AnyDesk with your permission and solve the problem while you watch.
€30 / hour · billed by the time spent · fiscalised invoice
How it works
Three steps to a solution
- 1
Download AnyDesk
It is free and does not need to be installed – just download and run the file.
- 2
Call us with your ID
You will see a 9–10 digit number on your screen. Read it out to us on +385 98 828 905.
- 3
Approve access
Click “Accept” when the request appears. You see everything we do and can end the session whenever you like.
What we solve
Most problems are solved without a visit
Most software problems can be fixed remotely – faster and cheaper than an on-site visit.
Beware of scams. We will never call you first and ask for access to your computer. We only connect when you contact us.
- Slow computer and system errors
- Removing viruses and unwanted programs
- Email, Outlook and Microsoft 365
- Software installation and settings
- Printers and scanners (software side)
- Browser and internet settings problems
- Router and Wi-Fi settings
- Training – we show you step by step
Questions
Remote support FAQ
Is AnyDesk safe?
Yes. The connection is encrypted, and nobody can connect without you clicking “Accept”. You see everything we do on your screen and can end the session at any time.
How much does remote support cost?
€30 per hour, billed by the time actually spent. For businesses we also offer a monthly 5-hour plan for €125.
What if the problem cannot be solved remotely?
We arrange an on-site visit in Zagreb and the surrounding area. If it turns out to be a hardware fault, we refer you to an authorised service centre.
Will you ever call me and ask for access?
Never. We only connect when you contact us. If someone calls you asking for AnyDesk access in our name, it is a scam – hang up.
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Ready? Give us a call.
Have your AnyDesk ID ready and call – during business hours we can usually connect straight away.