IT support and maintenance
IT support for businesses and home users – remote and on site
When IT stops, work stops. We look after your company’s computers, user accounts, email, printers and network so you can focus on your clients – and we are happy to do it in English.
What’s included
- Fixing software problems and errors
- Installing and updating software
- Email, Office and Microsoft 365 support
- Printer, scanner and network sharing setup
- Malware removal and security checks
- Backup monitoring and verification
- Staff training
What we do
IT support and maintenance – how we help
Most problems are solved straight away, remotely via AnyDesk. When needed, we come on site in Zagreb and the surrounding area. For businesses we offer maintenance contracts with a predictable monthly cost and priority response.
Remote support
We connect to your computer with your permission and fix the problem while you watch – often within minutes.
On-site visits
For networks, new workstations, printers and anything that needs us in person – in Zagreb and nearby.
Maintenance contract
Regular updates, backup monitoring, security checks and a fixed number of support hours each month.
Microsoft 365 and Google Workspace
User accounts, licences, email, OneDrive, SharePoint and document sharing across your team.
Users and workstations
Creating and removing user accounts, preparing computers for new staff and keeping an equipment inventory.
IT consulting
We help you choose equipment, software and licences that fit your budget – without unnecessary costs.
Pricing
How much does it cost?
An extract from our price list for this service. For larger projects we send a tailored quote – free and without obligation.
| Software diagnostics and consultingdeducted from the price if we continue with the work | €30 |
|---|---|
| IT support hour – remote | €30 |
| IT support hour – on site (Zagreb) | €45 |
| Remote support plan (5 h per month) | €125 / month |
| IT maintenance contract for businesses | from €150 / month |
| Emergency call-out outside business hourson top of the regular rate, by arrangement | +50% |
Questions
Frequently asked questions
Short answers to what clients most often ask us about this service.
Do you repair hardware?
No. We do not do hardware repairs (replacing parts, servicing components, screens and so on). If we suspect a fault we will refer you to an authorised service centre, and after the repair we are happy to take care of the system installation, data transfer and configuration.
How quickly do you respond?
We usually reply to inquiries the same business day, and remote support is often available right away. Clients with a maintenance contract get priority.
How is support billed?
At the hourly rate from our price list, based on the time actually spent. For businesses on a monthly plan the hours are already included, and every service comes with a fiscalised invoice.
Related services
Office IT setup
Opening or moving an office? We set up the network, workstations, printers and cloud.
Learn moreNetworks and Wi-Fi
Reliable Wi-Fi in every corner, secure business networks, VPN and cabling.
Learn moreSecurity and backup
Virus removal, automatic backups and software recovery of lost data.
Learn morepl contact --new
Got an IT problem or a new project?
Tell us what you need – we will get back to you with a solution and a price, with no obligation. The assessment is free.